Residential Customer Testimonials

We wish to express our sincere appreciation for the exceptional advice and assistance you, and all your colleagues at Interstate, provided us during our recent move from Burke, Virginia to San Diego, California.

As you know, the Interstate van arrived at our new residence as scheduled on February 11th and unloaded all of our belongings in a highly professional manner with courtesy and without a single mishap. The following day, our remaining belongings were moved from our rental residence to our home, again in a professional manner without a mishap.

As hard as it is to move after 34 years in the Washington area – leaving good friends, co-workers and the many great organizations- Interstate Van Lines made it so simple. Thank you!

Thanks to the team for packing everything, and after unpacking not a single item harmed! Amazing! From managing the inventory to lifting boxes to putting together furniture, our driver was the most dedicated, hard working and courteous person I have ever met. Every box, every piece of furniture, every item was checked in and checked out for a perfect move.

Thank you, Interstate, for doing it right: on time and with the best service you could only dream about until you see it is for real.

Once again, thank you for making a once in a lifetime move so special and carefree.
 

It was our extreme pleasure to do business with your company. In today’s world, you don’t often find the kind of personally and efficient service that we received from every one of your employees, who worked on our move. Every date, line and price quoted to us was met without exception.

Your employees are to be commended for their commitment to giving the best possible service with a personal touch. They are truly the greatest asset of your company.

From the beginning when our consultant showed up to provide an estimate and get the ball rolling, we were highly impressed with the professionalism of your employees. Afterward, the consultant stayed in constant contact while walking us through each step in the process.

Next, our packers were patient and thorough in packing all of our items and such a delight to have in our home for two days. The day of the move was extremely hot but the crew worked diligently and tirelessly to load everything and leave the house empty two hours before the walk through. On this day, our consultant stopped by to ensure that everything was to our satisfaction.

Upon our arrival in Asheville, the crew again arrived exactly at the appointed hour and unloaded the truck in record time. They took great care with all our possessions moving in without a scratch on any wall.

We have repeatedly thanked our natural friend, Bill B., for his recommendation of your company. Should we require a moving company in the future, we surely will utilize your company again. Also, we will highly recommend your service to all of our friends.

Please pass our sincere appreciation to each of your employees for a job well done.

I recently had my household good delivered (8 June 2011) to my new home in Maryland. I informed both TMO and Ace Van & Storage Company that my driveway would not accommodate the normal delivery truck (18 wheeler). I requested that smaller trucks be used because I had a long driveway that was all uphill. In addition, I had almost 17,000 lbs that I wanted to unpack.

Working for the government, I have been packed and unpacked over a dozen times and I have never had the pleasure of being unpacked by the kind of professionals that unpacked me on 8 June. Usually, sometime during this process, I end up frustrated and angry because the movers do not care and do not listen to what I would like done. This is just a job for them. This was not the case with these men. The men worked efficiently and effectively but more important as a ‘team.’ They followed my instructions and it was ‘service with a smile.’ Not once did they complain about what I asked them to do, or made excuses for why something could not or should not go upstairs. Mr. Michael What I noticed most about the team leader, other than his integrity, was that he treated my household goods and my home as if it was his. He ensured pads were placed on my wooden floors and also outside so as not to damage my furniture as they unpacked it. He made certain that nothing was ‘scooted’ or dragged across my wooden floors. These were the hardest working men I have ever encountered in all my moves, and on one of the hottest days ever! These men did an extraordinary job and took pride in their work. They are truly to be commended for their extraordinary efforts to ensure the customer was happy. I was very impressed and happy.