Careers at Interstate

Interstate Worldwide Relocation Services has grown into a company of nearly 300 employees and 1,000 service partners worldwide. We are always seeking motivated, intelligent and capable individuals to add to the Interstate team to ensure we deliver superior customer service and our trademarked TOP HAT^® service.

 

Local Operations

Summer mover / helper - all locations
Summer Packer - All Locations

 

Current Openings and Job Descriptions: Administration

---

Supervisor, Long Distance Dispatch

SUMMARY:
This position will be in direct control of the daily functions of the long distance dispatch group. They will be responsible for all day-to-day dispatch operations to include planning, and dispatching of driver fleet. They will answer questions and resolve issues between the service providers and drivers as needed and appropriate.

Click here to download full job description & requirements.

---

Logistics Business Development Manager

 
SUMMARY
Professionally represents the company in effectively selling the services of the organization to prospective organizations, agencies, etc. at a profit and achieving sales revenue goals and objectives as established by the Division Manager or Company Officer. Supports the policies and procedures of the company. Assures compliance with all applicable Federal and State Laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Solicits companies for ongoing opportunities for customer markets assigned as applicable (household goods, relocation management, logistics, etc.). Follows a defined account development and management process. Performs a thorough needs analysis and identifies services that meet a company’s specific needs.

Networks and markets company services within the defined target markets. Creates opportunities for future business. Develops and maintains relationships with decision makers.

Prepares professional and comprehensive proposals to prospective customers. Personally presents proposals and contracts to prospective customers. Completes sales paperwork accurately and in a timely fashion. Documents all proposals/estimates, and communicates customer needs and expectations to Move Coordinators and other applicable parties.

Maintains consistent follow-up on pending proposals and maintains information in CRM software in addition to all sales and marketing activities. Maintains updated account profiles to assure proper billing.

Prepares necessary documentation in order to submit work orders for registration.

Responds and follows-up on customer questions and issues prior to, during, and after a move. Assists in resolution of billing, claims, or collection issues as requested.

Achieves performance standards (monthly, quarterly, annually) as mutually established with Division Manager.

Maintains in advance and updates calendar of appointments activities, etc. in CRM software. Regularly monitors e-mail and voice mail for customer and company communications.

Submits required sales and expense reports accurately and timely.

Attends all sales meetings, conferences, training seminars, and trade shows as required.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum requirement in Microsoft Word, Excel and PowerPoint of Beginner Level (Intermediate Level or higher preferred). Minimum keyboard skill level of 40 wpm.

EDUCATION and/or EXPERIENCE
Minimum education level of High School diploma or general education degree (GED) – College Degree in Communications, Marketing, or Business preferred. 3-5 years minimum work experience preferred in Business Development, Customer Service, Marketing, Operations preferred or equivalent combination of education, training and experience for 7 – 10 years.

LANGUAGE and COMMUNICATION SKILLS
Ability to read and interpret documents such as request for proposals, agreements, bid solicitations, scope of work, rules, operating and procedure manuals. Ability to write routine reports and correspondence. Strong ability to speak effectively before individuals and groups of people (ex. customers or employees of organization).

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Shall acquire certification in applicable areas of responsibility (examples include)

• Certified Moving Consultant (CMC) designation from the American Moving, Storage Association (AMSA) within 3 months of employment, and COIC (Certified Office Industrial Consultant)
• Certified Office and Industrial Moving Consultant (CIOM) designation from the American Moving and Storage Association (AMSA) within 6 months of employment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms, talk or hear, and taste or smell. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

---

International Business Development Manager

SUMMARY
Professionally represents the company in effectively selling the services of the organization to prospective organizations, agencies, etc. at a profit and achieving sales revenue goals and objectives as established by the Division Manager or Company Officer. Supports the policies and procedures of the company. Assures compliance with all applicable Federal and State Laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Solicits companies for ongoing opportunities for customer markets assigned as applicable (household goods, relocation management, logistics, etc.). Follows a defined account development and management process. Performs a thorough needs analysis and identifies services that meet a company’s specific needs.

Networks and markets company services within the defined target markets. Creates opportunities for future business. Develops and maintains relationships with decision makers.

Prepares professional and comprehensive proposals to prospective customers. Personally presents proposals and contracts to prospective customers. Completes sales paperwork accurately and in a timely fashion. Documents all proposals/estimates, and communicates customer needs and expectations to Move Coordinators and other applicable parties.

Maintains consistent follow-up on pending proposals and maintains information in CRM software in addition to all sales and marketing activities. Maintains updated account profiles to assure proper billing.

Prepares necessary documentation to transition new clients to Interstate.

Responds and follows-up on customer questions and issues prior to, during, and after a move. Assists in resolution of billing, claims, or collection issues as requested.

Achieves performance standards (monthly, quarterly, annually) as mutually established with Division Manager.

Maintains in advance and updates calendar of appointments activities, etc. in CRM software. Regularly monitors e-mail and voice mail for customer and company communications.

Submits required sales and expense reports accurately and timely.

Attends all sales meetings, conferences, training seminars, and trade shows as required.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum requirement in Microsoft Word, Excel and PowerPoint of Beginner Level (Intermediate Level or higher preferred). Minimum keyboard skill level of 40 wpm.

EDUCATION and/or EXPERIENCE
Minimum education level of High School diploma or general education degree (GED) – College Degree in Communications, Marketing, or Business preferred. 3-5 years minimum work experience preferred in Business Development, Customer Service, Marketing, Operations preferred or equivalent combination of education, training and experience for 7 – 10 years.

LANGUAGE and COMMUNICATION SKILLS
Ability to read and interpret documents such as request for proposals, agreements, bid solicitations, scope of work, rules, operating and procedure manuals. Ability to write routine reports and correspondence. Strong ability to speak effectively before individuals and groups of people (ex. customers or employees of organization).

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms, talk or hear, and taste or smell. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

---

International Coordinator

SUMMARY
Coordinates traffic and documentation activities for international commercial, national account, and GSA shipments of household goods, air baggage (UAB), and automobiles.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Registers all shipments into the IT system within 24 hours of receipt from client

Provides initiation call to transferee/assignee within 24 hours of receipt of orders from client

Prepares and sends Transferee/Assignee initiation packet/documentation electronically or by mail/courier

Assigns origin agent and transmits initiation forms and all pertinent details generated from initiation call with transferee/assignee to origin agent in order to arrange survey date.

Tracks Survey dates and ensures that survey details are received within 24 hours of survey completion.

Prepares rate quotations for door-to-door, door-to-port, origin, or destination moves when requested by an account, salesperson, service provider, or private individual within two days of receipt.

Notifies client of exceptions to policy and requests authorizations.

Negotiates final rates to be applied to origin packing, line haul ocean/air freight, and destination delivery services to be performed for each shipment.

Arranges third party services as required.

Arranges air and ocean carrier bookings based upon pack and load dates with origin agent.

Schedules local pick up/delivery of containers or airfreight shipments to the Port or airport of loading.

Collects documentation from Origin agent, drayage/local carrier and air/ocean carrier upon 48 hours of departure from origin country.

Transmits all documentation to Assigned destination service providers along with transferee/assignee contact information to begin customs entry process and tracking of shipment arrival in host country.

Audits and traces location of all shipments daily throughout the transportation process.

Reviews all reports including port report daily.

Provides timely information reports to service members, commercial customers, service providers, transportation officers, and co-workers daily via fax, email, or phone.

Updates IT System daily with the date documentation is received.

Communicates via phone, fax, and email as required.

Audits and approves vendor invoices within five days of receipt or billing date.

Manages vendor invoice exceptions direct with vendor.

Prepares reports and correspondence as required.

Prepares files for all shipment for billing purposes by the Billing Department to include obtaining necessary documents.

Assesses and solves problems that may arise from the above.

SPECIAL SKILLS AND ABILITIES
Minimum requirement in Microsoft Word, Excel and PowerPoint Intermediate Level or higher preferred. Minimum keyboard skill level of 40 wpm.

Ability to withstand pressure inherent in time-sensitive international transportation.

Strong decision-making abilities.

Strong time management skills.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
College Degree preferred or equivalent experience.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to type. The employee needs to be able to hear well enough to communicate with coworkers and applicants. The employee must be able to see well enough to read written items and use a computer. The employee frequently is required to stand, walk, and stoop. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The working conditions are those of a normal office with the absence of disagreeable elements.

---

MOVE CONSULTANT

SUMMARY:
Solicits transportation services or storage business from homeowners (consumers) and business establishments and estimates packing, crating, moving, and storage costs by performing the following duties.  This includes interstate; intrastate; local relocations; and storage transactions, limited to the movement and storage of used household goods.

Education and/or Experience
Associates Degree or equivalent from two-year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience.

Click here to download full job description & requirements.

---

If interested in a Adminstrative position, please complete an employee application and submit to Interstate's Human Resources department via email at  HRJobs@Invan.com. Please include the job title you are applying for in the e-mail subject line.

---

 

Current Openings: Operations 

LOCAL OPERATIONS

Interstate offers our Operations team competitive pay and year-round work. We pride ourselves on our high standards and quality training initiatives. The following positions are often available:

DRIVERS – CDL CLASS A & B DRIVERS

SUMMARY

Drives a vehicle in a safe and efficient manner from warehouse to job site where he/she acts as a crew leader in the loading and unloading of household goods.

• (see requirements below)

Driver Requirements:

• Minimum 21 Years of Age
• Professional Appearance
• DOT Certified (Physical and drug test)
• Two Years of Commercial Driving Experience
• Exemplary Driving Record
• Must Complete and Pass Interstate's 80-Hour Training Program
• Must Pass Company-Administered Road Test
• Thorough Background Check, Including Criminal Background Check

LONG DISTANCE OPERATIONS

Interstate offers our long distance drivers competitive pay and year-round work. We pride ourselves on our high standards and quality training initiatives. The following positions are available:

• Owner Operator - Contract Driver

Requirements:

• Minimum 23 Years of Age
• Professional Appearance
• DOT Certified (Physical and Drug Test)
• Two Years of Verifiable OTR Experience
• Good Driving Record
• Satisfactory Completion of Interstate's Three-Day Orientation
• Satisfactory Completion of Company-Administered Road Test
• Thorough Background Check, Including Criminal and Credit Check

If interested in an operations position, please complete an employee application and submit to Interstate's Human Resources Department via email at HRJobs@invan.com.