Our minimum charge is 2,000 pounds. We gladly will ship your 500-pound shipment, but the price will be based on our 2,000-pound minimum.
In most cases, we can take your plants, but we cannot be held responsible for their conditions. We cannot take plants on shipments entering California or shipments going into storage.
We will take them as long as the package or container is not open.
Yes, but only if the propane tank is professionally purged and tagged as such.
For the protection of your possessions, the following items cannot be packed or loaded into vans: aerosol cans, ammunition, bleach, flammables, fluorescent bulbs and liquor. Additionally, liquids in glass containers that may expand or contract in high or low temperatures and valuable items such as coin or stamp collections, jewelry, cash, stock certificates, etc. are not permitted.
No. The customer should do this prior to packers arriving.
For the safety of our workers, we are unable to enter attics with pull-down stairs or unfinished floors. Additionally, we are unable to enter crawl spaces if a person cannot stand upright.
Yes. The household goods inventory lists every item and carton removed from your home, and it details the condition of the property. The high-value inventory is for itemization for items of unusually high value such as artwork, electronics, crystal, china and antiques. This alerts the carrier to the presence and value of these items and your concern for their care. Both inventories are useful in the event of a claim.
It is recommended that you take items of irreplaceable value with. These items include jewelry, pictures and important documents, such as medical records.
A third-party service provider generally is a certified company hired to perform tasks that the carrier is not qualified or authorized to perform, such as disconnecting hard-wire electrical fixtures, dismantling pool tables, disconnecting gas appliances, etc.
No, unless a driveway waiver is signed. The weight of our trucks can cause damage to asphalt or concrete.
We have a dedicated team of coordinators that will provide packing and loading times and will check in with you each day to make everything is proceeding smoothly. We also will give you a 24-hour delivery notice.
Yes.
Yes. Customers can monitor their shipments via Interstate's Shipment Tracking.
On household goods, usually there is no duty to be paid. Typically, duty is paid only on new items. Interstate will confirm the regulations for each country, as changes can occur daily.
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